Terms & Conditions

These terms govern your use of HubSport, provided by The Hub Multisport Limited, company number 13523641. By creating an account, you agree to them.

Please read them with our Privacy Policy, Safeguarding Policy, Cookie Policy, and the disclaimers for the Strength and Conditioning, Nutrition and Mind Power 4 Success programmes, all of which form part of this agreement.

You may create an account at any age. When you register, we ask for your date of birth.

If you are under 18, you must provide the email address of your parent or legal guardian, and your account is not fully active until they have confirmed their consent through the link we send them. By confirming, your parent or guardian agrees to these terms on your behalf, accepts responsibility for your use of the platform and for any payments made through your account, and confirms that they have parental responsibility for you.

An adult may create athlete profiles for children within their own account. Each profile is the responsibility of the account holder.

An account may be held only by the athlete, or by the parent or guardian of the athlete. You may not create an account or profile for any other person, and you may not use the platform to hold information about athletes you coach, teach or otherwise work with.

You are responsible for keeping your login details secure and for everything done through your account. Tell us at once if you think it has been accessed without your permission.

HubSport provides educational content, training programmes, an Athlete Assessment, a Training Centre, a Maturation Monitor, and a shop. All of it is advisory and educational.

HubSport is not a medical service and does not provide medical advice. Nothing on the platform, including readiness scores, workload bands, wellbeing indices, assessment ratings and maturation outputs, is a diagnosis or a clinical assessment. Speak to a GP or another suitably qualified professional before starting any new training or nutrition programme, and whenever you have any concern about your health, an injury, your growth or your wellbeing.

Physical training carries a risk of injury. Follow the guidance in the programmes, work within your ability, and stop and seek advice if you feel pain, dizziness or discomfort. For a young person, a parent or guardian should be aware of and supervise the programmes being followed.

Access to some content requires a paid subscription. Prices and what each tier includes are shown on the platform at the time you subscribe. Payment is taken by our payment processor, Stripe. We do not see or store your full card details.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through Account Settings. Cancellation takes effect at the end of the current period and you keep access until then.

If a payment fails, we may suspend access until it is resolved. We may change our prices, but we will tell you at least 30 days before any change affects you, and you can cancel before it does.

If you are a consumer, you have the right to cancel a subscription within 14 days of purchase and receive a full refund, unless you have asked us to give you immediate access to digital content and acknowledged that you lose the right to cancel once access begins. We ask you to confirm this at the point of purchase.

Outside that period, subscriptions are non-refundable except where the platform has not been provided as described, or where the law requires a refund. To request a refund, email info@hubsportonline.co.uk.

A club, school, academy or similar organisation may buy a number of seats for its members. Each member creates their own account and holds their own information, and section 2 applies to each of them.

The organisation receives one piece of information: the number of its seats taken up by members who have completed onboarding. It does not receive any member's name, data, results, activity or health information, and it cannot access any member's account. Nothing in an organisational subscription changes the relationship between HubSport and the individual member.

If you use the Maturation Monitor to record measurements of anyone under 18, you agree that the measurements will be taken by that young person's parent or guardian, or with the parent or guardian present, and never by another adult alone. Where you are not the athlete or the parent or guardian, you must hold written consent from the person legally responsible for the young person before taking any measurement, and you must confirm this on the platform when asked. You keep that written consent yourself; do not upload it. Our Safeguarding Policy sets out how measurements should be taken.

The confirmations you give on the platform are recorded. They are your statement, and you are responsible for their accuracy.

Our shop offers products we believe may be useful. Some are sold by third-party retailers, including Amazon, through links on our site. When you buy through those links we may receive a commission at no extra cost to you. The Hub Multisport Limited is a participant in the Amazon Services LLC Associates Program, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk. Your purchase from a third-party retailer is governed by that retailer's terms, not ours.

After you complete the Athlete Assessment, the platform may suggest modules and shop products relevant to your rating. These are suggestions only. You are never required to buy anything, and your access to the platform does not depend on any purchase.

The chat button on the site is provided by a third party, Chatello, and is for questions about the platform and your account. Replies may be automated or from a member of our support team. If you are signed in, your name, email address and user ID are shared with the chat provider so that conversations can be linked to your account, and conversations are stored by that provider. Please do not enter health information, measurements or anything you would not want stored by a third party. Our Privacy Policy explains this in full.

You agree not to use the platform to:

• do anything unlawful
• enter false information
• enter information about any person you are not entitled to enter it for
• attempt to access another user's account or data
• interfere with the operation or security of the platform
• copy, share or resell our content
• use the platform in any way that could harm a young person

We may suspend or close an account that breaches these terms.

All content on the platform, including programmes, videos, text, assessments and the tools that produce your results, belongs to The Hub Multisport Limited or our licensors. You may use it for your own personal, non-commercial training and education while your account is active. You may not copy, distribute, publish or use it for any other purpose without our written permission.

The information you enter about yourself remains yours. You give us permission to use it to provide the service to you, as described in our Privacy Policy.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to exclude or limit.

Subject to that, we are not responsible for any loss or damage that is not a foreseeable result of our breaking these terms or failing to use reasonable care and skill, for any loss arising from your failure to follow the guidance in our programmes or to seek medical advice where these terms tell you to, for any loss caused by events outside our reasonable control, or for any business loss, since the platform is for personal use.

If you are a consumer, nothing in these terms affects your legal rights, including your right to receive services provided with reasonable care and skill.

You can close your account at any time through Account Settings. Deactivating keeps your information for 90 days in case you return. Deleting removes it permanently after a 14-day grace period, other than anything we are required by law to keep. We may close or suspend your account if you breach these terms, if required by law, or if we stop providing the platform, in which case we will give you reasonable notice and refund any unused part of a prepaid subscription.

We may change or withdraw features of the platform. If we change these terms, we will publish the new version with a new effective date, and the next time you sign in you will be shown what has changed and asked to accept it before continuing. If you do not accept, you may close your account. Continuing to use the platform without accepting is not possible for material changes.

If you have a complaint, email info@hubsportonline.co.uk and we will respond within 14 days. If we cannot resolve it, you may be able to refer it to an alternative dispute resolution provider; we are not obliged to use one, but we will tell you whether we are prepared to in each case.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts. If any part of these terms is found to be unenforceable, the rest continues to apply. This agreement is between you and The Hub Multisport Limited only, and no one else may enforce it.

The Hub Multisport Limited, info@hubsportonline.co.uk.